Looking to TRADE UP to a better opportunity?
If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team at Whipple Service Champions! You'll benefit from uncapped salaries, with the peace of mind from a stable and secure local brand.
About the Role:
We are seeking a highly motivated and experienced Residential Plumbing Service Manager to lead and inspire our dedicated team of skilled plumbers. In this dynamic role, you will be responsible for overseeing all aspects of our residential service operations, ensuring customer satisfaction, maximizing profitability, and fostering a positive and productive work environment.
Responsibilities:
- Team Leadership:
- Recruit, hire, train, and mentor a high-performing team of plumbers.
- Conduct regular performance reviews, provide constructive feedback, and identify opportunities for growth.
- Foster a positive and collaborative team environment that values teamwork, communication, and respect.
- Service Excellence:
- Ensure timely and efficient delivery of high-quality plumbing services to residential customers.
- Develop and implement service procedures and best practices to maximize efficiency and minimize service calls.
- Respond promptly to customer inquiries and resolve service issues effectively and professionally.
- Build and maintain strong customer relationships through exceptional service delivery and proactive communication.
- Operations Management:
- Manage service schedules, dispatch technicians, and monitor service progress.
- Oversee inventory management, equipment maintenance, and vehicle upkeep.
- Ensure compliance with all safety regulations and industry standards.
- Develop and implement strategies to improve service quality, customer satisfaction, and operational efficiency.
- Financial Performance:
- Monitor service revenue and expenses, identify cost-saving opportunities, and contribute to the overall profitability of the service department.
- Develop and manage service pricing and service agreements.
- Prepare reports and analyze key performance indicators (KPIs) to track progress and identify areas for improvement.
Qualifications:
- 3-5+ years of experience in a plumbing service management role.
- A Journeyman or Master license is preferred.
- Proven leadership and supervisory experience, with a strong track record of team building and development.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational and time-management skills with the ability to prioritize tasks and meet deadlines.
- Proficiency in Service Titan
- Valid driver's license and clean driving record.
- Strong understanding of plumbing codes and regulations.
Benefits:
- $100k-$140k and benefits package (e.g., health insurance, paid time off, retirement plan).
- Opportunities for professional growth and advancement.
- Company vehicle..
- A challenging and rewarding work environment with a focus on customer satisfaction and employee development.
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
