Are you ready to take the next big step in your leadership career? Whipple Service Champions is looking for a highly organized, proactive Operations Coordinator to support our growing operations across the market area.
This position will be based in our St. George office but will serve as a shared market resource, supporting multiple locations and teams in areas including dispatch, scheduling, payroll administration, customer relations, and general operational support.
The right person for this role is someone who thrives in a fast-moving environment, enjoys solving problems, communicates exceptionally well, and is willing to step in wherever the business needs additional support.
What's in it for you:
Key Responsibilities:
Dispatch & Scheduling Support
- Provide dispatch and scheduling support as needed across the market area.
- Assist with coverage during vacations, PTO, high-volume periods, and other staffing gaps.
- Provide additional weekend dispatch coverage when required.
- Help ensure technicians are scheduled and dispatched effectively to support customers and business needs.
- Communicate proactively with technicians, leadership, and customers when schedules or priorities change.
- Help identify and resolve scheduling or dispatch issues before they negatively impact the customer experience.
Payroll & Administrative Support
- Assist with payroll preparation, review, and administrative processes.
- Help identify and resolve payroll discrepancies in a timely manner.
- Maintain accurate employee and operational records.
- Partner with managers and centralized support teams to ensure information is accurate and submitted on time.
- Provide administrative support for other critical market functions as needed.
Customer Relations
- Serve as an additional resource for escalated customer concerns and service issues.
- Help resolve customer concerns quickly, professionally, and with an ownership mindset.
- Coordinate with field leadership and technicians when additional information is needed to resolve an issue.
- Assist with customer follow-up and communication.
- Help ensure customers receive a consistent experience regardless of which location or team is supporting them.
Market Operations Support
- Serve as a flexible support resource across the broader market area based on business needs.
- Build strong working relationships with local offices, field leadership, dispatch, payroll, and customer-support teams.
- Develop an understanding of the unique needs, personnel, and operating practices of each supported location.
- Provide coverage and redundancy for critical office functions during vacations, absences, peak seasons, and periods of increased demand.
- Identify recurring administrative or operational pain points and recommend process improvements.
- Assist leadership with special projects and operational initiatives as needed.
What We're Looking For
- Experience in HVAC, plumbing, electrical, home services, or another field-service environment strongly preferred.
- Previous experience in dispatch, scheduling, office operations, customer service, payroll, or a similar support function preferred.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Excellent verbal and written communication skills.
- Strong attention to detail and follow-through.
- Comfortable working in a fast-paced environment where priorities can change throughout the day.
- Ability to work independently while remaining highly collaborative with multiple teams.
- Strong problem-solving skills and the confidence to take initiative.
- Comfortable handling difficult customer conversations professionally.
- High degree of discretion when working with employee, payroll, and customer information.
- Experience with ServiceTitan or similar field-service software is a plus.
What Success Looks Like
Success in this position means becoming a reliable resource that teams across the market know they can count on.
The Market Operations Coordinator will help:
- Improve dispatch and scheduling coverage.
- Reduce pressure on existing support teams.
- Provide reliable PTO, weekend, and peak-volume coverage.
- Improve communication between field operations and office support.
- Increase consistency and accuracy in payroll and administrative processes.
- Improve responsiveness to customer concerns.
- Build greater redundancy across critical market functions.
- Identify opportunities to simplify processes and make it easier for our teams to serve customers.
If you’re driven, people‑focused, and ready to make a major impact across HVAC, Plumbing, and Electrical operations, we want to meet you. Apply today and help us continue building something extraordinary at Whipple Service Champions in St. George.
Apply Today!
We are an Equal Opportunity Employer. All employment decisions are made based on qualifications, merit, and business needs.
